FAQs Archive - Shanghai Custom Packaging Co., Ltd

Q: DOES YOUR PRICE STABLE?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] Barring any unforeseen market conditions, we strive to maintain our prices for years. You can refer to your last invoice record and reorder with the same pricing. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: DO YOU HAVE ANY CERTIFICATIONS?

Yes, our factory has approved FSC certification, ISO verified, as well as some other audits. Our cardboard boxes are eco-friendly.

Q: WHERE ARE YOU LOCATED?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] We are a China-based company, located in Shanghai of China, which has a branch in Hubei Province, and Zhejiang Province. Check our contact page for more details. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: WHAT IS MOCKUP SERVICE?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text]A packaging mockup or product mockup is a digital proof that can be checked on a computer for colors, item appearance, and overall quality. We offer a free mockup service when you have an order contract with us. If you only require a mockup as a single request, we will charge you a reasonable fee. Please visit our mockup page to learn more about this service.[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: WHY THE FOB PRICE IS SO HIGH TO A SMALL ORDER?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] Please note that there are two fixed fees that will be charged regardless of the order quantity. These fees include Customs fees and factory fees. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: CAN I DO A RUSH ORDER & FASTER DELIVERY?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] Yes, we offer a 4-day production time service and a 6-day delivery time service at an additional cost. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: HOW MANY COLORS CAN BE PRINTED ON MY BOXES & BAGS?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] There are no limits on the number of colors we can print. We can print up to 20 colors (including CMYK and Pantone colors). Please inform us in advance, and we will provide you with a small layout for your approval. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: HOW CAN I GET S A SUITABLE SIZE FOR THE PAPER PACKAGING?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" hover_type="none" min_height="" link=""][fusion_text] Please provide us with the length, width, and height measurements of your products, and we will offer you the appropriate guidance. You can also visit our design guidance page for additional support. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: HOW ABOUT SAMPLE COSTS?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" border_style="solid" flex_column_spacing="0px" type="legacy"][fusion_builder_row][fusion_builder_column type="1_1" type="1_1" layout="1_1" background_position="left top" border_style="solid" border_position="all" spacing="yes" background_repeat="no-repeat" margin_top="0px" margin_bottom="0px" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" hover_type="none" first="true" min_height="" link=""][fusion_text rule_style="default" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" animation_direction="left" animation_speed="0.3"] Stock samples are provided free of charge, regardless of whether it's a box or paper material. However, customized samples are subject to a fee, which varies depending on the box type and printing finish. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]